MY PRO ACCOUNT
I have a Pro account. How can I access It?
If you already have a Pro account and you wish to access it, go to your country and the sign-in logo on top right corner of suunto.com homepage of your country and enter your login details. Make sure to enter the email address and the password you used when you registered. Once logged in, click on Suunto logo to visit and enjoy your discounts.
I am a mountain or trail professional and I would like to become a member of the Suunto Pro Club. How do I proceed?
Simply click on "Sign Up", visit Suunto Pro Club information page and follow the steps to fill out the registration form. Your application will then be studied by our team and we will inform whether you have been accepted by e-mail as soon as possible.
My Pro account application has been rejected. What can I do?
Our team considers each application rigorously. If you have received a refusal when you think your application is justified, it is possible that one of your supporting documents is not valid (for example, an outdated pro card will not be approved). In that case, get the right supporting documents and send it to the Suunto Pro Club using the "sign up" link in the top right corner of the home page.
Have I reached my purchase limit?
Each Pro member has a purchase limit. If you have already made purchases with your Pro account, you may have exceeded your purchase limit. You can check your limit on the details of your Suunto Pro Club account. If you have exceeded this limit, you can no longer make purchases with preferential rates. This amount is about 800€ per year, or the equivalent conversion in your local currency.
Has my Pro account been validated?
When you apply for a Pro account, a waiting period is required for our team to study your application. You can enjoy the discounts only once your Pro account is approved. You will be notified by e-mail within a week.
How do I subscribe to / unsubscribe from the newsletter?
To subscribe to or unsubscribe from the newsletter, follow these instructions:
1. Login to your account.
2. Click on your name at the top left of the page and go to the details of your account.
3. In the Newsletter section, check or uncheck the boxes according to your preferences.
MY ORDER
When will my order be delivered?
To track your order, a tracking number is provided in the confirmation e-mail of your order or in your account, in the details of the order that you have placed. This tracking number will let you know where your package is and at what stage of delivery it is. Simply go to the carrier's website (for example UPS) and enter the tracking number in the field provided. The type of delivery you have chosen will also give you an indication (Express or Standard).
Which countries can my order be shipped to?
Orders placed through the Suunto Pro Club can only be delivered within the country associated with your Pro account. For example, if you have a Pro account in France, we can only ship your order to France.
My order was not delivered. What should I do?
If the tracking number of your order indicates that your order was delivered when this is not the case, or if your package appears to be stuck at any of the steps of the delivery, please contact our Customer Service team.
Other questions
For any other questions concerning your delivery, you can find more information directly in the website FAQ section of the online shop concerned. If you are unable to find the information you are looking for, please contact our Customer Service team.
MY DISCOUNT
I do not see the discounts. What can I do?
To enjoy your preferential rates, login to the Suunto Pro Club. If the discounts do not appear, check the following:
- In the online shop, am I connected to my Pro Account?
- Have I selected the correct area/country in the online shop?
- Is my account already approved? If you do not know how to verify this information, see: "My Account".
I have a promotional code applicable to my basket. How can I use it?
If you have received a promotional code that can be combined with your Pro Club discount, here is the steps to follow:
1. Login to your Suunto Pro Club account and click on the logo to access the shop.
2. Add the products to your cart, as if you were placing a regular order.
3. Go to your cart, click on the sentence: "Enter your voucher code if you have one". A field to fill in appears.
4. Enter your code exactly as it was communicated to you, make sure you do not add any extra space before or after the promotional code.
5. Validate your code and you will see a message indicating that your promotional code has been taken into account and the extra discount should be shown.
During a Pro Club sale, how can I get the additional discount?
If a sale is going on, the additional discounts are only shown in the shopping cart, once the product is added to it. The sales are sometimes applied only to a selection of products.
MY DELIVERY
I have not received the confirmation email
Check the e-mail address associated with your Pro account, it is on this e-mail address that you will receive the confirmation email. You can also verify your junk e-mails. If you still don't see the email, please reach out to our consumer support via Chat for additional help.
The product I want is no longer available
When a product is out of stock, we make every effort to put it back for sale as soon as possible. If you wish to be informed by e-mail when the product you are looking for is available again, go to the product's page and select the desired model that is not available: a sidebar will appear offering you to be alerted when the product is in stock.
Is it possible to cancel/modify my order?
In order to guarantee a delivery time as short as possible, the order preparation begins as soon as your order is validated. For this reason, we can not modify or cancel an order. However, you will be able to return the order and get a refund. To find out more about this, see the next topic "I wish to return my order".
I wish to return my order. How can I do this?
Please check return and refund policies. You can find the conditions and the procedures directly on our main FAQ here.
How can I exchange one or more article(s)?
Strictly speaking, it is not possible to exchange a product. If you wish to exchange one or more items, you will have to return it in order to be refunded (see topic "I wish to return my order"). After this, you can place a new order to receive the products you want.
Other questions
For any other questions concerning your order, you can find more information directly on our main FAQ here.
YOUR PRO ACCOUNT HAS BEEN TRANSFERRED TO OUR NEW SUUNTO PRO CLUB.
I already have a Pro account. How can I connect?
Log on to our website: click on Sign-in on the top right corner, and on the following page log in to the Pro Club.
To identify yourself, simply type your email address and password.
I am a mountain professional and I would like to join the Suunto Pro Club. How should I proceed?
Go to the Suunto site. Click on Sign-in on the righ top corner of the homepage and then on Pro registration, (fill out the Pro Application form you can find on the Suunto Pro Club).
Your registration request is sent to our team for evaluation, and you will informed whether your request is approved or declined.
My Pro account has not been approved. What should I do?
Please be aware that requests for Pro accounts are carefully evaluated by the Suunto team. The evaluation may take a few days.
If your account has not been confirmed, it may be that the supporting documents you submitted with your Pro account request were not valid.
Whether your request is approved or declined, you will in any case be notified by email either way.